Shipping policy

Shipping Policy

We are committed to processing and shipping all orders as quickly as possible to ensure a smooth shopping experience. Below is an overview of our standard shipping guidelines:

Standard Shipping Timeline

  • Most Orders: All orders placed before our cutoff time (typically 12:00 PM EST on business days) will ship the same business day. Orders placed after the cutoff will ship the next business day.

Delivery Estimates

  • Standard shipping typically arrives within 3–5 business days after dispatch. Expedited options are available at checkout.
  • We partner with reliable carriers (e.g., USPS, UPS, FedEx) to offer fast, trackable delivery.

International Orders (Canada)

Customers in Canada can choose between Delivery Duty Paid (DDP) and Delivery Duty Unpaid (DDU) at checkout.

Potential Delays and Exclusions

While we strive for prompt shipping, certain circumstances may lead to minor delays. These factors are beyond our control, but will be communicated transparently:

  • Carrier Pickup Delays: Unforeseen events, such as local weather disruptions, may cause delays in carrier pickups, adding 1-2 business days to processing time.
  • Peak Q4 Demand Season (typically October-December): High order volumes can result in temporary carrier capacity constraints, potentially causing delays of 1-2 business days.
  • Black Friday and Cyber Monday Weeks: During these high-traffic periods (the weeks encompassing these events), shipping may take 2-3 business days due to overwhelming demand on carrier networks.

Lost or Stolen Packages

  • We are not liable for packages marked as delivered by the carrier. Please contact the carrier directly for any claims. Shipping insurance can be purchased at checkout for extra protection.

Important Notes:

  • Business Days: Shipping occurs Monday through Friday, excluding federal holidays.
  • Tracking: Once your order ships, you'll receive a confirmation email with a tracking number.
  • Order Changes/Cancellations: Requests received after processing begins may incur delays.

If your order is delayed beyond these timelines, our customer support team is here to assist—reach out at info@reallyisse.com. Thank you for your patience and for choosing to shop with us.